Shipping policy
Where we ship
We ship to almost every country in the world.
We deliver the goods to the delivery address you enter in your order (or to the nearest pickup point).
Shipping cost
The shipping cost is determined by the destination country and the chosen method (standard or premium delivery) and is always shown in the cart before you complete your order.
The listed product prices are final (we are not VAT payers). Any import duties or taxes in the destination country are not included in the price and are paid by the recipient according to local regulations.
Delivery time
We dispatch orders from whichever of our suppliers' three warehouses is nearest to your country, usually within 2 business days of receiving payment.
The estimated delivery time is usually 4–7 business days from dispatch.
The stated times are an approximate estimate; an exact delivery date cannot be guaranteed.
If we fail to deliver on time, you may grant us an additional reasonable period; if we still do not ship the goods within it, you may withdraw from the contract. We are responsible to you for delivery of the goods — we pursue any claims against the carrier ourselves.
Carrier
We choose the carrier individually for each order so that it is the most suitable for the destination country in terms of speed and reliability. You'll find the specific carrier and the shipment status in the tracking.
Shipment tracking
After dispatch we'll send you an email with a tracking number and a link where you can track the shipment.
Undelivered shipment
If the shipment cannot be delivered (we can't reach you, the address is incomplete, you don't collect it from the pickup point or you refuse to accept it), it returns to us and we'll contact you.
Not accepting the shipment does not automatically withdraw you from the contract — the contract between us remains in force.
- Want the goods resent? We'll arrange a resend. You pay the cost of the new delivery.
- Don't want the goods? You may withdraw from the contract within the 14-day period (see the Refund Policy). We'll refund the purchase price and any shipping costs you paid.
We may claim from you, as damages, the costs demonstrably incurred by us due to non-acceptance of the shipment (postage for delivery and for the return).
Transfer of the risk of damage
The risk of damage to the goods passes to you at the moment you take over the shipment. Until then we bear the risk of loss or damage.
Damaged or defective shipment
If the shipment is visibly damaged on delivery, we recommend not accepting it or having the damage recorded immediately with the carrier. Then contact us and we'll sort it out.
If you discover a defect after unpacking, please contact us within 7 days of receipt and attach photos or a video proving the defect. Prompt reporting lets us resolve the matter without unnecessary delay.
After assessment we'll ask you to send the goods back. We cover the cost of returning defective goods. Once we receive the goods back, we'll either send you a new item or refund your money, as you choose.
Returning goods without a defect
If the goods are fine and you just want to return them, you have 14 days from receipt (see the Refund Policy). In this case you pay the cost of return shipping.